Privacy Policy

Clinch Investments Pty Ltd (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our dog daycare and boarding services, including through our website.

 

1. Information We Collect

We may collect the following personal information from you:

• Your name, address, phone number, and email address
• Details about your dog(s), including name, breed, age, health information, and behavior
• Payment information (processed securely by our payment provider)
• Communication and booking details

 

2. How We Collect Information

We collect your personal information:

• When you fill out booking forms, inquiries, or registration forms (online or in-person)
• When you contact us by phone, email, or social media
• Automatically via our website (e.g., cookies, analytics—see our Cookie Policy for details if applicable)

 

3. How We Use Your Information

We use your personal information to:

• Manage and provide daycare and boarding services for your dog
• Communicate with you about bookings, updates, and inquiries
• Process payments and refunds
• Send you promotional materials and updates (only if you have opted in)
• Comply with legal obligations

 

4. Disclosure of Your Information

We may disclose your personal information to:

• Payment processors and banks to handle transactions
• Veterinary professionals if required for the health and safety of your dog
• Regulatory bodies if required by law
• Third-party service providers who help us run our business (under strict confidentiality agreements)

 

5. How We Protect Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure through secure storage and access controls.

 

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Opt-out of marketing communications at any time
• Make a complaint if you believe your privacy has been breached

To exercise any of these rights or for privacy-related inquiries, please contact us at:
Email: Click to email
Phone: 0431 806 068

 

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the effective date.